Benefits
- Easy to use.
- Hardly any training.
- They are robust and few are lost, stolen or broken.
- You can still leave a paper service docket with the customer.
- If the technician forgets his Digital Pen he can still work and use a normal pen and then return the book copy to the office.
- Knowing what work has been completed means you can seem more professional to own customers. Rather than receiving a call from a client and then having to call the service tech to find out the status of the job you can now find the PDF of the service docket in a few clicks and then even email this to the client in seconds.
The ROI comes from the following.
- Cash flow. Billing the same day rather than 10 days after the job.
- Higher productivity. Service technicians no longer need to return to the office to bring in the forms. This saves money on fuel and servicing company vehicles and it increases productivity as the techs can stay out in the field working for two more hours per week.
- All filing is now electronic. No more mind numbing physical filing. Dockets can be located in few clicks. We can even deposit the PDF and data into a back end system such as TSM or Pronto.
- Quote details can be sent in from the field and answered in moments. Copies of service dockets can be sent direct to a client as soon as the docket is completed.
- Your customers may use the old trick of delaying payment by claiming some of the service dockets are missing. Now you can re send a missing service docket and confirm receipt in seconds.
- Finally the service manager now knows where everyone is and what work they have done. Some of our customers say this feature saves them so many calls to and from the office that the saving is larger than the monthly subscription.
