Introduction
Alan Mortimer (Yokogawa) faced daily business inefficiencies from engineers having to bring back service, calibration and planned maintenance reports. PDA type solutions had been considered by Yokogawa, they proved to be expensive and cumbersome within the Yokogawa working environment.
The Challenge
“In order to maximize the effectiveness of our Service Engineers, Yokogawa Australia needed to find a way to reduce or even eliminate the amount of time that the engineers spent returning to the office to carry out administrative tasks such as data entry of Service Reports
The Solution
Yokogawa had investigated a range of solutions including; PDA’s and lap tops, but found that DP&P, using Anoto functionality, had numerous advantages including; 100% data accuracy, real-time data delivery to multiple outlets, increased data availability, cleaner and faster communication channels, which all have a profound positive affects on both monetary and time costs and result in a highly efficient workforce.
DP&P offered us a way to continue to use paper based service reports and to have a copy of the report back in the office 30 seconds after the report had been completed. A particular benefit was that this could be achieved this without the need to change the existing reporting methods, requiring minimal training for staff and eliminating the need to take sensitive computer equipment into less than friendly environments”.
The Result
Destiny™ and Yokogawa identified that the implementation of DP&P would achieve substantial business gains as well as gaining a competitive advantage. The solution has streamlined field to office communications, increase productivity and gave Yokogawa financial payback from initial investment within 3 months.
